Decoding communication : An emotionally intelligent life skill 

KEYU is not for profit and provides education and supports health and wellbeing. 

We provide scholarships and concessional education for staff and research into beneficial cultural change in organisations.  


Ever found yourself unable to get to where another person is coming from and how to decode the behaviour of others and yourself, despite your best efforts?  It’s almost like we are speaking a different language, and in a way, we are.If you are working with people and you don’t understand how they tick, you are flying blind – especially if you work in a team or manage a team. Miscommunication and interpersonal conflict cause significant stress, impact on wellbeing and performance. This often results in misunderstandings, high levels of sick leave, cultures of blame and poor retention. In safety critical environments like hospitals, miscommunication can cause significant harm. In other industries it wastes time and energy and increases costs .

Good communication and collaboration are central to quality, safety and a cooperative culture .
  • A less stressed team are more engaged and productive.
  • Reducing stress at work and in personal life improves relationships and wellbeing . 


In Process Communication Model® (PCM) Seminars , you learn: 

  • A life skill that helps you self manage and understand others. 
  • About a logical model of personality
  • How different perceptions, communication styles and psychological needs are important elements in our interactions at work and at home.  
  • How to decode the language and behaviour of others.


You can book to attend 1- and 3-day seminars on communication and self-management on our Seminars page.